1. Donations are voluntary
All donations made through this website are voluntary and non-refundable, except in the case of a demonstrable duplicate charge or gateway error. This applies to every seva, to Sankalp contributions and to Gauvansh adoption.
2. When we refund
Duplicate charge: the same donation was debited more than once.
Gateway error: money was debited from your account but the donation was not confirmed or recorded.
Approved refunds are returned through our payment gateway (Razorpay) to the original payment method. The time your bank takes to show the credit varies.
3. 80G receipts and refunds
Where a refund is granted, any associated 80G receipt will be marked cancelled and reported accordingly.
4. Cancelling a recurring seva
You may pause or cancel a recurring contribution at any time by contacting us. Cancellations take effect from the next billing cycle. Amounts already contributed for prior cycles will not be refunded.
5. How to request a refund or cancellation
Write to sewa@maatpitahgowdham.com or call the Dham, quoting your payment ID (and Sankalp ID, if any), the amount, and the date and phone number used for the payment. Our team will review your request and reply to you.